Version 1.0 — effective July 19, 2026
Boutique des Arts Numériques Inc. ("the Platform," "we," "us") operates an online marketplace where independent artists sell original art and handmade goods directly to buyers. By browsing, creating an account, or making a purchase on the Platform — including through any embedded storefront on a third-party website — you ("Buyer," "you") agree to these Terms.
These Terms should be read alongside our Privacy Policy at boutique-des-arts.com/privacy.
These Terms are governed by the laws of the Province of Quebec and applicable federal laws of Canada, including the Loi sur la protection du consommateur (LPC).
When you purchase on Boutique des Arts, you are buying directly from an independent artist or vendor ("Vendor"). The Platform facilitates the transaction but the Vendor is the seller of the goods.
The Platform acts as marketplace facilitator and merchant of record. This means:
You may purchase without creating an account via guest checkout. Guest purchases are subject to these Terms. Without an account you will not be able to track orders through the Platform dashboard — all communications will be via email.
By clicking "Purchase" or completing checkout, you are making a binding offer to purchase the listed item at the listed price. Your order is confirmed when you receive an order confirmation email from the Platform.
All prices are set by individual Vendors. The Platform does not set or negotiate product prices. Prices are displayed in the Vendor's chosen currency. If you are purchasing in a different currency, your bank or card issuer will apply their exchange rate and may charge a conversion fee — this is outside the Platform's control.
GST and QST are collected on all sales to Canadian buyers and are included in the total displayed at checkout. The applicable tax rate is determined by your province of delivery:
International buyers are responsible for any import duties, customs fees, or local taxes applicable in their country.
| Province | Tax |
|---|---|
| Quebec | 5% GST + 9.975% QST |
| Ontario | 13% HST |
| British Columbia | 12% HST |
| Alberta | 5% GST |
| Nova Scotia | 15% HST |
| Other provinces | Applicable HST/GST rate |
All payments are processed securely by Stripe. The Platform does not store your credit card information. By completing a purchase you agree to Stripe's terms of service. Accepted payment methods include major credit and debit cards and any additional methods made available at checkout.
For custom commissioned work, a deposit may be required to confirm the commission. Deposits are non-refundable once the Vendor has commenced work, as disclosed at the time of purchase. Buyers should review commission terms carefully before paying a deposit.
Vendors are solely responsible for shipping and delivering your order. Shipping methods, timelines, and costs are set by individual Vendors and displayed on product listings.
Estimated delivery times are provided by Vendors and are not guaranteed by the Platform. Handmade and custom items may have longer processing times than mass-produced goods.
Tracking information is provided where available. For lower-value items, some Vendors may ship without tracking. If your order has not arrived within the Vendor's stated delivery window, contact the Vendor first through the Platform's messaging system.
Some Vendors offer studio or local pickup. If you select this option, no shipping address is required. You will coordinate pickup directly with the Vendor. Receipt of goods in person constitutes delivery for dispute purposes.
The Platform ships to international destinations where Vendors have enabled international shipping. International buyers are responsible for:
Each Vendor sets their own return policy, displayed on their store profile. Review the Vendor's policy before purchasing. In the absence of a stated vendor return policy, the Platform's default policy applies.
Where no Vendor policy is stated:
| Item Type | Return Window | Condition |
|---|---|---|
| Physical goods | 14 days from delivery | Item not as described |
| Digital goods | Non-refundable after download | — |
| Custom commissions | Non-refundable once work commenced | — |
As a Quebec resident purchasing online (distance sale), you have rights under the Loi sur la protection du consommateur that may exceed the Platform's default policy, including:
These rights apply regardless of any Vendor's stated return policy. If you believe your LPC rights have been violated, you may contact the Office de la protection du consommateur (OPC) at opc.gouv.qc.ca or 1 888 672-2556.
Approved refunds are processed within 5–10 business days. Refunds are returned to your original payment method. Shipping costs are non-refundable unless the return is due to Vendor error or misrepresentation.
For disputes where no chargeback has been filed:
If you have filed a chargeback directly with your bank or card issuer:
| Scenario | Default Resolution |
|---|---|
| Item not received, no tracking | Refund to buyer |
| Item not received, tracking shows delivered | 3 business day investigation window, then Platform decides |
| Item not as described (with photo evidence within 7 days) | Full refund to buyer |
| Vendor unresponsive within 5 business days | Automatic ruling in buyer's favour |
Nothing in these Terms prevents you from seeking recourse through:
As a buyer, you agree not to:
Violation of these terms may result in account suspension and referral to appropriate authorities.
All original artwork purchased through the Platform is for personal use only unless explicitly stated otherwise by the Vendor. Purchasing an artwork does not transfer copyright or any reproduction rights. You may not:
For licensing inquiries, contact the Vendor directly through the Platform.
Creating an account is optional — guest checkout is available. If you create an account you are responsible for maintaining the security of your password and for all activity under your account.
You agree to provide accurate information when creating an account or completing a purchase. False information, including false shipping addresses, may result in account suspension.
You may request deletion of your account at any time by contacting tom@boutique-des-arts.com. Order history required for tax purposes will be retained per our Privacy Policy retention schedule.
To the maximum extent permitted by Quebec law, the Platform's liability to any buyer is limited to the amount paid for the specific transaction giving rise to the claim. The Platform is not liable for:
Nothing in this clause limits rights that cannot be excluded under the Loi sur la protection du consommateur or other mandatory Quebec consumer protection law. Your statutory rights as a Quebec consumer are not affected by these Terms.
We may update these Terms from time to time. We will notify registered buyers of material changes via email. Where changes affect your rights under Quebec law, 30 days notice will be provided. Continued use of the Platform after notice constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada. Any disputes shall be subject to the jurisdiction of Quebec courts, without prejudice to your rights to bring proceedings before the Office de la protection du consommateur or other consumer protection bodies.
For any purchase-related questions, disputes, or refund requests:
Boutique des Arts Numériques Inc.
tom@boutique-des-arts.com
For consumer protection complaints:
Office de la protection du consommateur (OPC)
opc.gouv.qc.ca | 1 888 672-2556